Case Manager

Case Manager


About St. Joseph’s Family Center:

Founded in 1980, St. Joseph’s Family Center has been a “lighthouse” agency in South Santa Clara County for low-income families and individuals who are in crisis situations and overburdened by the financial stress of living in Silicon Valley. We pride ourselves on compassion, responsiveness, and creating valuable working partnerships with other nonprofits; a small number of employees that can really make an impact; a large core of community volunteers.

• Conducts outreach to landlords and housing search for the HUD McKinney-Vento homeless grants.
• Completes intake interviews and documentation of eligibility for residents of HUD-subsidized housing service
• Assess clients for a match with housing options, explain options and financial requirements.
• Assures that the permanent housing units pass HUD’s Quality Standards (HQS)
• Consults with individual tenants about knowledge of the community, needed resources, and individuals’ strengths in accessing services, including utility discounts and other basic services
• Provides identification of appropriate community resources and consultation to the client regarding those resources.
• Provide referrals and consultation in life skills including money management, community service access, nutrition, credit repair, etc.
• Assists tenants in accessing and/or coordinating services with community providers, e.g. psychiatrist, primary care physicians, vocational programs, therapists, legal representatives/guardians, Depts. of Mental Health and Alcohol and Drugs staff, parole and probation officers, judges, police, and other community services/organizations to assure the individual’s access to services
• Record services, maintains client files, complete monthly and quarterly activity reports and other required documentation;
• Develops, arranges, and offers workshops and community education services, e.g. financial education, health care, recreational activities, with community organizations and assists tenants in accessing these services.
• Attends staff meetings to facilitate coordination and collaboration of tenant services.

• Attends required training sessions conducted by St. Joseph’s Family Center and the local CoC
• Participates in collaborative community-based networking meetings and workgroups

• Other responsibilities as assigned to support specific department/business needs
• Assist with enrollment and case management at the Ochoa Winter Shelter, serving homeless families


Education and experience:
• Bachelor’s degree in social work, human services, counseling or other behavioral science or equivalent
• Minimum of three years experience in human services
• Bi-lingual Spanish, cultural competency, and sensitivity
• Good oral and written English skills
• Automobile and valid CA driver’s license
• Auto liability coverage according to the agency requirements
• Experience in housing search and/or case management services

Knowledge, skills & abilities
• Excellent cross-cultural, inter-generational, and interpersonal skills to address needs of diverse, ethnic, and homeless community residents
• Knowledge of community housing resources, organizations, and supports
• Knowledge of domestic violence, mental health and alcohol, substance abuse, and recovery treatment services a plus
• High energy and patience in working with difficult, non-compliant clients
• Demonstrated ability to work independently and on a team.
• Computer proficiency with Windows products
• Understanding of complex client, community, and agency issues and ability to take appropriate action
• Availability to work flexible hours, e.g. evenings and occasional weekends
• CPR and First Aid certification or ability to obtain the certification within 90 days of hire preferred


Job Type: Full-time

Immediate Supervisor: Executive Director


To apply for this position and become a part of our team, please submit your resume to Vicky Martin


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“So many times you feel helpless on what to do to help others, volunteering and donating to SJFC makes me feel less helpless and that I am making a difference in someone else’s life.”~ Cindy

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    “You are wonderful. My son is in town to visit me and you made it possible for me to cook him a meal. It made me feel good to be able to do that for him. It made him feel like old times.” ~ Brenda (homeless)